Shipping policy
At Lumielle, we're committed to delivering your order quickly and securely.
Processing Time
- Orders are processed within 1–2 business days (Monday–Friday).
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Shipping Rates & Delivery Times
🇺🇸 United States
Standard Shipping
- Free
- Estimated delivery: 3–5 business days
Express Shipping
- $6.00
- Estimated delivery: 1–2 business days
🇬🇧 United Kingdom
Standard Shipping
- £4.99
- Estimated delivery: 5–8 business days
Express Shipping
- £7.99
- Estimated delivery: 1–2 business days
Order Tracking
Once your order has been dispatched, you'll receive an email containing your tracking number so you can monitor your shipment.
Shipping Delays
While we strive to meet the estimated delivery times, delays may occasionally occur due to:
- Severe weather conditions
- Customs inspections
- Public holidays
- Carrier delays
- High order volumes
We appreciate your patience and understanding.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your purchase.
We cannot be held responsible for orders shipped to an incorrect address provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
We'll work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact our support team.
Business Name: Lumielle
Company: SETUPLY GLOBAL LIMITED
Registered Office: 548 Gorton Lane, Manchester, Greater Manchester, England, M18 8EH